Privacy policy

Last updated: February 2, 2026

Roastery House operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing its customers with a personalized shopping experience (hereinafter referred to as the “Services”). The Roastery House store is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit and use the store, purchase products, or conduct other transactions using the Services, or otherwise interact with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your data as described herein.

Personal Data We Collect or Process

When we use the term “personal data,” we refer to information that identifies you or another person, or that can reasonably be linked to you or another person. Personal data does not include information collected anonymously or made unidentifiable, so it does not identify you or can reasonably not be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on how you use the Services, where you live, and as permitted or required by applicable law:

• Contact Information – such as your name, address, billing address, shipping address, phone number, and email address.
• Financial information – such as credit card, debit card, and financial account numbers, debit card details, financial account information, transaction details, payment method, payment confirmation, and other payment data.
• Account information – such as your username, password, security questions, preferences, and settings.
• Transaction information – such as items you have viewed, added to your cart, added to your wish list, purchased, returned, exchanged, or canceled, as well as your past transactions.
• Communications with us – such as information you provide during communications with us, for example, when you submit a request to customer service.
• Device information – such as data regarding your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information – such as data regarding your use of the Services, including how and when you use the Services, and how and when you navigate within the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you – including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
• Automatically through the Services – for example, from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• From our service providers —including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you contact us or which Services you use, we may use your personal information for the following purposes:

• To provide, personalize, and improve the Services. We use your personal data to provide you with Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, noting your preferences and the products you are interested in, sending you notifications regarding your account, and processing purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, handling returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal data to better tailor and improve the Services.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, via SMS or mail, as well as to display online ads within the Services or on other websites about products or services, such as items you have previously purchased or added to your cart, and based on other activities you have performed within the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, ensure a secure payment and shopping experience, detect, investigate, and take action against any fraudulent, illegal, unsafe, or malicious activities, protect public safety, and safeguard the security of our services. If you decide to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other login credentials with anyone.
• Communication with you. We use your personal data to provide customer service, respond to your inquiries, deliver effective services to you, and maintain our business relationship with you.
• Legal grounds. We use your personal data to comply with applicable laws and to respond to valid legal proceedings, including requests from law enforcement or government agencies, discovery in civil litigation, investigating or participating in potential or actual litigation or other contentious legal proceedings, and enforcing our terms and policies or investigating potential violations thereof.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• To Shopify, its vendors, and third parties providing services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).
• Business and marketing partners for the purpose of providing marketing services and displaying ads to you. For example, by using Shopify, we help display personalized ads from third-party services based on your online activity across various merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you for the purpose of displaying targeted ads and marketing materials to you based on your online activity across various retailers and websites.
• When you instruct or ask us, or otherwise consent, to disclose certain information to third parties, such as for the purpose of delivering products, or through your use of social media widgets or login integrations.
• To our affiliates or otherwise within our corporate group.
• To comply with applicable legal obligations in connection with business transactions, such as mergers or bankruptcy proceedings (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect the Services, our rights, and the rights of our users or others.

Connection to the Shopify Service

The Services are operated by Shopify, which collects and processes personal data regarding your access to and use of the Services in order to provide and improve the Services. We transmit the information you submit to the Services to Shopify and share it with Shopify and third parties, who may be located in a country other than your country of residence, to provide and improve the Services. In addition, to protect, grow, and improve our business, we use certain features developed by Shopify that include data and information derived from interactions with our Store, other merchants, and the Shopify service. To provide these enhanced features, Shopify may use personal data collected from your interactions with our Store, other merchants, and the Shopify service. In such circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you have, please visit the Shopify Consumer Privacy Policy webpage. Depending on your location, you can exercise certain rights regarding your personal data by clicking here: Shopify Privacy Portal linkto the website.

Third-Party Websites and Links

The Services may contain links to websites operated by third parties or other online platforms. If you follow links to websites that are not affiliated with us or under our control, please review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on such websites. Information provided in public or semi-public spaces, including information shared on third-party social media platforms, may be visible to other users of the Services and/or users of such third-party platforms, without any restriction on its use by us or a third party. The inclusion of these links does not in itself constitute an endorsement of the content on such platforms or of their owners or operators, unless expressly stated in the Services.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under your care who are not yet of legal age. If you are the parent or guardian of a child who has provided us with personal data, you may request that we delete such data by contacting us using the contact information provided below. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined by applicable law) the personal data of individuals under the age of 16.

Security and Preservation of Your Data

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these are not absolute rights; they may only apply under certain circumstances, and in some cases we may refuse your request as permitted by law.

• Right of access/right to know. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request the deletion of the personal data we hold about you.
• Right to Rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to Data Portability. Under certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transmit it to a third party.
• Managing Communication Settings. We may send you promotional emails, which you can unsubscribe from at any time by using the unsubscribe option provided in the emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights at the locations indicated within the Services, or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal information and what rights you have, including rights regarding data processed by Shopify, please visit our https://privacy.shopify.com/en website.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorized representative to submit a request on your behalf regarding the exercise of your rights. Before we accept a request from a representative, we ask that the representative verify that you have authorized them to act on your behalf, and we may also ask you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable laws.

Complaints

If you wish to file a complaint regarding the processing of your personal data, please contact us using the contact information provided below. Depending on your place of residence, you may have the right to appeal our decision by using the contact details provided below, or to file a complaint with your local data protection authority. You can view a list of the competent data protection supervisory authorities within the European Economic Area (EEA) here .

International Data Transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized data transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant competent authority in the United Kingdom, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and send a notification in accordance with applicable laws.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello[at]roastery.house or contact us at Templom utca 8., Csomád, 2161, HU For the purpose of applicable data protection laws, we are the data controller of your personal information.